UK Government Department

The Challenge

 

Due to a major change in procurement and supply chain management strategy, it was recognised that a department within this central UK Government Office required further development to manage multiple IT suppliers efficiently and effectively to ensure ongoing value and responsiveness to customers. The accountable director needed to better understand  how the department was equipped to achieve this from a People, Process, Technology and Innovation perspectives. It was felt that this better understanding would support future priorities and the tuning of an optimal execution structure for the department..

 

The Approach

 

Because time was of the essence, the director requested that praXec deploy the praXec & Berkeley Capability Assessment Tool (PBCAT) to achieve this ‘better understanding’ of the state of readiness in meeting this challenge.

The PBCAT was already designed to need minimum of time from the departments participants and so what followed was a combination of short interviews to gather the needed information combined with the application of Artificial Intelligence and Smart Algorithms to expose both the strengths and weaknesses in the capability of the department to meet the challenge. Since PBCAT is totally based on the departments own reading of its strengths and weaknesses and not those of an external body, this then enabled both the leadership and team participants to discuss, tune and adapt their current position accordingly.

 

The Outcome

The PBCAT found that all participants had identified a substantial gulf in where the department actually was ‘today’ as against where they thought they should be ‘today’ and in addition ‘where it needed to be’ to manage multiple suppliers efficiently and effectively to ensure ongoing value and responsiveness to customers at this very point in time. 

 

In addition, the Capability Assessment exposed that to maintain the anticipated ongoing demands regards managing the quality of multiple suppliers of IT services efficiently and effectively required a further stretch, suggesting that to achieve the objective of an ‘Innovative and Collaborative’ IT supplier modus operandi, the means by which they were to get there had to be equally innovative. 

 

From the assessments qualitative and quantitative results, conclusions and recommendations, were provided against 5 headings, namely Profile & Provenance,

Programme & Process, Supplier Management, Collaboration and Innovation.

 

The ‘Key’ Benefits of Deploying the praXec & Berkeley Capability Assessment Tool as viewed by the Client were as follows:

 

  1. Overall: PBCAT provided an X-Ray type view of the department’s strengths and weaknesses in the capability to meet the challenge clearly identifying both mindset and skill alignment issues between individuals, teams and the key influencers in leadership positions.

  2. Exposure of the ‘real’ capability of the participant skills to achieve the objective of ‘managing multiple suppliers of IT services efficiently and effectively’

  3. The PBCAT analysis was the direct result of the departments own reading of its strengths and weaknesses, not those of an external body so ownership was absolutely clear.

  4. The ‘build up’ to the findings and recommendations was auditable i.e. the results  were retained so that a future assessment could be run to measure progress against the current findings and recommendations

  5. The PBCAT was light on the participants time and completed in 14 days

  6. The recommendations were clearly identifiable and traceable within the PBCAT process, actions prioritised and realistically executable.

 

NB. This Client is prepared to provide a telephone reference.